Following are frequently asked questions and answers. There is a troubleshooting guide available when taking a test. Please refer to our troubleshooting guide before contacting the Support Center.
C/O JIEM India Pvt. Ltd.
Language Support: English, Hindi and Marahthi
Tel: +91-20-65220020
Email: exams@jiem.in
Business Hours: Monday to Friday 10:00 - 18:00 (IST)
Holiday: Saturdays, Sundays, Public Holidays, National Holidays
C/O JIEM Beijing Ltd.
Language Support: Chinese and Japanese
Tel: +86-10-6512-9730
Email: support-casec@jiem.net.cn
Business Hours: Monday to Friday 09:00 - 17:00 (CST)
Holiday: Saturdays, Sundays, Public Holidays, National Holidays
C/O Edutech Lab AP Pte. Ltd.
Language Support: English
Email: casec-qa@sg.edutech-lab.com
Business Hours: Monday - Friday, 10:00 - 17:00 (SGT)
Holidays: Saturdays, Sundays, Public Holidays, National Holidays