Help/Contact

Questions from Examinees

Following are frequently asked questions and answers. There is a troubleshooting guide available when taking a test. Please refer to our troubleshooting guide before contacting the Support Center.

FAQ regarding CASEC test or test details
Troubleshooting guide while taking the test
Inquiries regarding Examinee ID/Password

Support for Indian Residents

CASEC Support Center (India)

C/O JIEM India Pvt. Ltd.
Language Support: English, Hindi and Marahthi
Tel: +91-20-65220020
Email: exams@jiem.in
Business Hours: Monday to Friday 10:00 - 18:00 (IST)
Holiday: Saturdays, Sundays, Public Holidays, National Holidays

Support for Vietnamese Residents

CASEC Support Center (Vietnam)

C/O TOPICA Education Group
Language Support: Vietnamese and English
Tel: +84 91 995 36 26
Email: support@casec.vn
Business Hours: Monday to Friday 08:00 - 17:30 (ICT)
Holiday: Saturdays, Sundays, National Day (September 2nd), Public holidays

Support for Thai Residents

CASEC Support Center (Thailand)

C/O Campus Center Company Ltd.
Language Support: Thai and English
Tel: +66-(0)2911 7600
Mobile: +66-(0)827 999825 or +66-(0)859 163599
Email: info@casecthailand.com
Business Hours: Monday to Friday 10:00 - 18:00 (ICT)
Holiday: Saturdays, Sundays, Public Holidays, National Holidays

Support for Indonesian Residents

CASEC Support Center (Indonesia)

C/O PT. Cita Karsa Cemerlang.
Language Support: Bahasa Indonesia and English
Tel: +62-21-57940881 ext. 5010 and +62-21-29751388 ext. 6021
Email: agnes.srigondowati@megahmulia.co.id and doane.morcillo@linguafluencia.com
Business Hours: Monday to Friday 08:00 - 17:00 (WIB)
Holiday: Saturdays, Sundays, Public Holidays, National Holidays

Support for Chinese Residents

CASEC Support Center (China)

C/O JIEM Beijing Ltd.
Language Support: Chinese and Japanese
Tel: +86-10-6512-9730
Email: support-casec@jiem.net.cn
Business Hours: Monday to Friday 09:00 - 17:00 (CST)
Holiday: Saturdays, Sundays, Public Holidays, National Holidays

Support for Other Residents

CASEC Support Center (Singapore)

C/O Edutech Lab AP Pte. Ltd.
Language Support: English
Email: casec-qa@sg.edutech-lab.com
Business Hours: Monday - Friday, 10:00 - 17:00 (SGT)
Holidays: Saturdays, Sundays, Public Holidays, National Holidays

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Experience CASEC by taking a mock test

CASEC Guided Tour

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